Editor’s Note: This post has been updated with new links and fresh content.
Original Publication Date: January 1, 2020
Let’s get one thing about a PPC audit off our chest. We know our PPC accounts aren’t always perfect 100% of the time. Audits are one of the best tools we have for making small, sustainable improvements.
That’s why we routinely conduct audits for our clients. Incorporating this step into our PPC management process helps us catch small issues before they become big issues.
As we start another year managing our clients’ PPC accounts, we’re taking the time to audit our efforts more extensively. The main purpose of a deep-dive PPC audit is to help our clients with marketing strategy development. These audits help us:
- understand historical performance in a way that allows us to set better goals
- identify the right metrics we should be measuring
- highlight room for improvement
Many of our clients leverage our expertise and data insights to help create and finalize their marketing goals and budgets. To help contribute to these strategy efforts, we conduct a PPC audit to offer reliable projections to determine spend, number of leads, cost per lead, conversion rate, sales, and more. Hopefully this post can help you do the same!
The following checklist outlines the different account areas you can dive into during your PPC audit and what items to look for.
Instead of focusing on a short window of time, we like to focus on the entire year. You don’t want to get buried in too much data, but you do need enough data for your audit to be statistically relevant. For this year’s year end audit, we selected January 1, 2019 – November 1, 2019.
The next step you want to do before digging into the data is select the metrics you want to evaluate your account by.
To avoid analysis paralysis, it’s crucial to strip away the excess and focus on the paid search advertising metrics that provide actionable insight. Assessing critical paid search advertising metrics during your audit will allow you to monitor and improve digital performance.
Here are the top 6 metrics we like to include in a PPC audit:
- Channel Growth
- Conversion Rate
- Cost Per Order (or Cost Per Lead)
PPC Audit Checklist
Review Campaign Settings
Your account structure should be divided into a number of campaigns based on clear categorical buckets.
If your strategy is to organize by market ー for instance state, city, or county ー your campaigns should be labeled with the associated market. If your strategy is to organize by product type or service, your campaigns should be labeled with the associated product or service. Keeping a clear naming structure at the account level will help you stay organized and reduce reporting time.
You don’t want your campaigns to look like this:
The key is to avoid numbers and over-complicated naming conventions – keep it simple, straightforward. Essentially, are the campaigns numbered A-Z or do they have unique names that explain what kind of ad groups you’re going to find and what type of campaign type it is?
Access Ad Group Relevancy
It’s tough to get potential customers to convert if their pay-per-click experience is not relevant. One of the best ways to make their click experience more relevant is to match the creative and copy of your ad to the search term of the user.
High-Intent Search Term —> Hyper-Specific Ads —-> Relevant Landing Page
How can you do this? Scan your account to find ad groups that hold more than 15-20 keywords. These are likely the groups that will require the most review and clean-up.
Why does the number of keywords matter so much? While your ad groups’ keyword count won’t impact performance, remember that you want your ads to be as relevant as possible. When you have a huge list of keywords, it typically includes various themes, meaning you’re forced to write generic ad copy.
Rather than serving generic ad copy to a large list of keywords, you want to break out your ad groups into lists of granular, related keywords that share the same theme. When you do this, you can create hyper-specific ads for each ad group that will help you increase your quality score and click-through rate.
Ad extensions are the extra snippets of information Google allows advertisers to add to their Expanded Text ads to provide more relevant information to searchers. Ad extensions can help improve click-through rates and give you more real-estate on the page. They are an important part of the PPC audit to pay attention to. If your account doesn’t have any ad extensions set up, get on it!
If you have extensions in place, double-check that the extensions are running successfully. Are your sitelinks truly representative of your business? Can you check your call extension to make sure someone is answering the phone when it rings?
Pro-tip: If you’re using call extensions to drive phone calls to your business, make sure to use the advanced settings to set your call extensions to run only during your hours of business. This way, you won’t be wasting money on calls to your business that no one is available to answer. You can also set your call extension to have a mobile device preference, serving your ads with the right extension to the right users at the right time.
Check Number of Ads and Ad Copy
Scan your account to find ad groups that only have one ad running. These are likely the groups that will require the most review and clean-up. We generally recommend having a minimum of three ads per ad group to improve account optimization.
However, you also don’t want to have a ton of ads per ad group. The sweet spot is typically somewhere between 2-3 ads. This amount keeps the account manageable while giving you enough data to run split tests. Let your ads run two weeks, identify a winner, pause the losing ads and test out new options against your winner.
While you are reviewing your ads, don’t forget to focus on the basics as well. Are all of your ads grammatically correct? Do any of the ads have spelling errors? Are they promoting the most relevant offers?
Analyzing your campaign settings is a simple activity that takes less than five minutes. We love digging into campaign settings because it’s generally something that is set up when the campaigns are created and then never looked at again. There are probably some juicy adjustments to be made.
In the settings tab, you can check and optimize device performance, ad delivery method, ad scheduling, ad rotation, and location/language targeting.
Key items to focus on:
- Is your campaign targeting search and display traffic? If so, fixing this can be a big win for your account. The main problem with targeting search and display within one campaign is that these networks target users in two completely different scenarios. You can’t get a clear understanding of performance and your ads are less effective.
- Are you serving your ads in all available target markets? Check your locations settings to make sure you are targeting all the countries, states, cities, or counties relevant to your business. Here you can make bid adjustments based on the target locations you value the most.
- Are you making device bid adjustments? Review your performance by device – mobile, desktop, and tablet. If your performance alters by device, you can make adjustments to prioritize your top performing devices.
Review Audience Targeting
Your ad groups are setup and optimized, you’ve got the right amount of ads and the right copy ready to go, your keywords are fine-tuned, and your campaign settings are exactly what you want. What else can you focus on to make sure your campaigns are as effective as possible? The right audience targeting.
Oftentimes, advertisers are very familiar with audience targeting including remarketing audiences, when it comes to display campaigns. However, adding relevant audiences to your search campaigns can be an effective way to gain insights into your market, while also boosting your performance.
In addition to keyword targeting, you also have the ability to add in-market audiences and custom intent audiences to your search campaigns. We recommend setting these audiences at the ‘Observation’ level for targeting, which means that users that Google has not grouped into these in-market or custom intent audiences can still be served your ads as they search for your target keywords.
A major benefit of adding audiences at the Observation level is the ability to add bid adjustments to these specific audiences. After adding some audiences and gathering data, review the performance of your audiences and decide if they are performing better than the average user who has interacted with the campaign. If so, add an appropriate positive bid adjustment to these audiences (e.g. 15-30%).
Pro-tip: consider adding remarketing audiences to your search campaigns. This tactic, known as Remarketing Lists for Search Ads, or RLSA for short, is especially effective if you have a lot of traffic.
For example, if you have an eCommerce site and receive a lot of traffic, you most likely have a lot of abandoned carts. Consider creating an abandoned cart audience for remarketing and adding this audience to your search campaigns with a solid bid adjustment. The users in this audience have already shown high intent by adding a product to their cart. How much more than your standard bid would you willing to pay to get these audiences back to your site when they are searching for your targeted keywords? 20%..35%…maybe even 50% more?
Triple Check Conversion Tracking
Last but not least in the PPC audit, are you tracking conversions properly? Neglecting to track conversions is a massive PPC mistake.
Without conversion data, it’s impossible to understand what’s working and what’s not. Here are some common conversion errors that you can watch out for:
- Your not measuring phone call conversions from search and digital. We strongly recommend setting up CallRail to track calls from PPC. Setting your account up to track phone calls will help you optimize your marketing and increase ROI.
- Your clicks and conversions are exactly the same. If you see this in your account, you have your conversion tracking code on every page of your website, rather than just your order confirmation/thank you page. Unlike your remarketing tag, your conversion tag should only be placed on the page that appears after a conversion has been completed.
- Your conversion count is super low. A suspiciously low number of conversions could mean you’re missing conversions. Before abandoning your PPC efforts altogether, double-check to make sure conversion status isn’t “unverified” or “tag inactive”. If you see either of these errors, re-install your conversion tag and follow these steps to verify the setup is correct.
We strongly encourage marketing teams to conduct a PPC audit quarterly and annually so they can search for new and better solutions to improve campaigns. While the above checklist can easily be completed in 30 minutes, if you’re interested in a more comprehensive check, it may be better to outsource the project and get fresh eyes.
Tuff offers a free PPC audit and would love to learn more about your company and goals.
We’d love to work with you.
Schedule a call with our team and we’ll analyze your marketing, product, metrics, and business. Then, present a Growth Plan with actionable strategies to find and keep more engaged customers.