Editor’s Note: This post has been updated with new links and examples for you to use!
As a founder, owner, or marketer, you know your growth goals for the next few months right? And you have a game plan to get there?
To hit those goals and achieve real, sustainable growth, you need to not only understand how to get there but also how to find your audience and drive constant engagement in a way that positively impacts your bottom line. That’s a lot to focus on all at once, let alone measure.
If you’re like most founders and teams, identifying the right metrics and figuring out how best to track them can be time-consuming tasks. And the urgency to show and get results can sometimes override your ability to set up the right measurement processes in the first place.
There are multiple avenues to a good end result, but it’s key that you have at least a foundational understanding of what metrics matter most to your business so you can scale those results. That’s why in this post I’m going to give you the growth marketing metrics we like to track.
At Tuff, when we partner with a startup to implement growth marketing strategy and execution, we pick three core KPIs from the list below to focus on. From here, we’re able to narrow in on the right tactics, measure our success, internalize the numbers and decide what to do next.
Ready to get data-driven? Let’s dive in.
1. Search engines drive 93% of all website traffic
Long-term growth will be easier if you consider SEO from the start. It doesn’t have immediate results or carry the same short term momentum as paid customer acquisition, but the payoff can be 3x greater down the line compared to other acquisition channels. In fact, we think SEO is one of the best early stage investments a founder or startup can make.
Why? People use search as their main gateway when considering a purchase, so if you set your organic foundation early, you’ll be able to actively work your way up the rankings to drive more non-branded search (and sales, purchases, and leads). At Tuff, organic search growth is one of our most important metrics as a team.
2. Better content can increase blog traffic by up to 2,000%
When it comes to content, remember that quality is better than straight-up quantity. If you truly understand your user and their unique challenges, you can create content that will provide real value. Quality content paired with smart SEO will help you get found by more prospective customers more often.
3. 50% of PPC visitors are more likely to purchase something than organic visitors
With SEO in place as your long-term investment, paid channels can compliment your strategy and bring quick momentum. The right keywords for your business will have high commercial intent and because of that, those clicks will convert at a high rate. When it comes to PPC channels like Google, Bing, and YouTube, we rally around these five metrics:
- Search Volume
4. 81% of marketers found that increased traffic occurred with as little as six hours per week invested in social media marketing
Social isn’t going to supercharge your growth overnight but it’s a key player in the growth strategy mix. Don’t over-invest here but don’t ignore it either. Expending even just a bit more effort could net you big results.
When it comes to Social Advertising, we’ve been focused on running campaigns on Twitter, Facebook, Instagram, LinkedIn, and TikTok. No matter which channel though there’s one common factor that underlies all of their answers: how we define goals. For social, we take a look at social campaigns inside Google Analytics and then hone in on individual ad set’s cost per session over time. We also look at conversion and cost per acquisition.
5. Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omnichannel strategies
People interact with brands across a wide variety of channels and platforms. Focusing on providing a seamless customer experience, whether someone visiting is chatting with your support team, shopping on your website, or scrolling through your social feeds, is a proven way to retain (and gain) customers.
Multi-channel attribution is really difficult but not impossible. Using Google Analytics and Mixpanel, you can piece together the user journey and start to answer questions like:
- How many times is a user interacting with us before becoming a customer?
- How much repeat traffic do we get vs new visitors?
- What channel is the first-click attribution and is it the same as the last-click attribution? (hint = rarely!)
6. 84% of people expect brands to create content
Your customers want more from you than a single product or service. They want value. They want to connect with your brand in a way that feels authentic and beneficial to them personally. If you can work to create content that inspires, excites, and engages, you’ll be able to increase lead quality while reducing churn.
7. The average yield for email marketing is $44.25 on the dollar
Email provides extraordinary ROI in almost every industry. It takes resources to build your list and craft compelling emails, but people still prefer to get their information this way, and that quality traffic will translate into more sales for your business. How quickly is your list growing and how do they convert?
8. Companies that excel at customer experience grow revenues four to eight percent above the market
If you want to grow, you can’t do it alone. You’ll need loyal enthusiasts. If you can provide the kind of experience that keeps customers not only coming back, but gladly telling everyone about you, your revenue will naturally grow. How long does a customer stay with your company? What’s your LTV? How can you make it better?
9. Loyal customers are five times as likely to repurchase, five times as likely to forgive, four times as likely to refer, and seven times as likely to try a new offering
Creating a fanbase of loyal customers means you’ll have consistent business, constant new leads, the freedom to try new things, and the ability to make mistakes. Successful growth is inextricable from customer experience.
10. 80% of your future profits will come from just 20% of your existing customers
You can cast a wide net when marketing your business, but remember that a core of regular customers will make up the base of your revenue. It’s the responsibility of everyone at the company to complement acquisition with retention strategies.
In fact, Bain & Company found that “a 5% increase in customer retention can increase a company’s profitability by 75%”.
These ten quick growth marketing metrics are just the tip of the iceberg when it comes to understanding the growth marketing game. If you want to know the ultimate secret for skyrocketing overnight growth, we’ll tell you:
It doesn’t exist.
That statement might feel a bit controversial coming from a growth marketing team, but we’re tired of people repeating the idea that you can flip a switch and acquire thousands of new customers overnight. Scaling your business is hard, and growth marketing is not a hat trick
Rather, growth marketing is a path to creating intentional and sustainable expansion. It’s balancing high-risk/high-return campaigns with low-risk/low-return campaigns to find the perfect formula for your company.
Growth marketing isn’t just about quickly increasing your numbers, either. It’s investing your money intelligently to create valuable, relevant campaigns that your ideal buyer both wants and needs with the expectation that this will, over time, impact your bottom line. It’s a continual process of learning and self-improvement.
Rome wasn’t built in a day, so why should your growth marketing strategy be? Trying to do everything at once will likely result in mediocrity across the board.
It can be hard to define and prioritize goals, but that’s the real benefit of working with a growth marketing team. They’ll help you not only understand what to do, but why you’re doing it.
They’ll first help you gather and analyze key data for your business. From there, you’ll work together to create hypotheses to identify why certain processes are happening.
Next, they’ll help you prioritize the ideas that have the most potential to spur growth. In implementing those ideas, you’ll be running experiments to confirm or disprove the earlier hypotheses. This cycle repeats until you have a refined and definitive growth marketing strategy that speaks to your company’s unique needs.
We’d love to work with you.
Schedule a call with our team and we’ll analyze your marketing, product, metrics, and business. Then, present a Growth Plan with actionable strategies to find and keep more engaged customers.
Ellen is the founder at Tuff and one of the team’s core growth marketers. She is a versatile marketer with expertise in multiple channels – from ppc to seo to email to others – responsible for the experiments and testing. She is happiest when she’s on the ski hill or outside pointing her mountain bike downhill.